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Privacy Policy
Commitment to protect your privacy
In your relationship with Apex Carpet Cleaning you share personal information with us. Such information may include your name, address, telephone numbers, email address and any other personal details in connection with transactions entered into by you with us.
We understand how important it is to protect your personal information. Apex Carpet Cleaning will not sell, rent or lease your personal information to third parties. We hate spam as much as you do, whether in the form of email, mail, fax or phone spam and do not allow third party access to our database.
This document sets out our privacy policy commitment in respect of personal information you provide to us. We encourage you to visit our website regularly for any updates to our privacy policies.
We comply with the Australian Privacy Act 1988, and in particular, the recent amendments affecting the private sector. Although we may not be required to do so, we comply with the 10 National Privacy Principles contained in the Australian Privacy Act 1988.
Our obligations to you
We provide, whether regularly or from time to time, the following service(s):
- Residential Carpet Cleaning
- End of Lease Carpet Cleaning
- High Rise Carpet Cleaning
- Commercial Carpet Cleaning
- Carpet Stain Removal
- Upholstery Cleaning
- Lounge Cleaning
- Caravan, Campervan & Motorhome Cleaning
- Boat Cleaning
- Pet Stain & Odour Removal
- Allergy Treatment Green Clean
Your obligations to us
- You represent and warrant that all information you supply to us is complete and accurate. Apex Carpet Cleaning takes all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. If you become aware of any errors in your personal information or you change your personal details such as your name, or address we ask you to contact us as soon as possible so that we may update our records.
- You agree not to use a false email address or otherwise mislead us regarding the origin of such content.
- You agree not to promote or engage in junk mail or spamming using our services.
- You agree that we are free to use any of the comments, statements, information, ideas, concepts, reviews, hints, or techniques contained in communications you send to us, without further compensation, acknowledgement, or payment to you, for any purpose whatsoever.
- Furthermore, you grant us a nonexclusive, royalty-free license to display, use, reproduce, or modify that information.
- You agree to indemnify us and agree to keep us and our affiliates, licensors, service providers, suppliers, employees and agent indemnified from and against all actions, claims, demands, notices, losses, damages, costs and expenses of any nature whatsoever suffered or incurred by us and our affiliates, licensors, service providers, suppliers, employees and agents by reason of any breach or non performance by you of any of these Terms.
You can contact Apex Carpet Cleaning on 0412 926 441 or via this form and ask that your details be updated. You may also contact us to request us to stop using your personal information to contact you about our products and/or services. If you no longer conduct business with us, you can ask us to remove your personal information we hold about you. Subject to our legal obligations and responsibilities, we will take all reasonable steps to destroy or de-identify your personal information.
Your privacy on the Internet
Our website
- This website is owned and operated by Apex Carpet Cleaning (ABN 86 088 489 449).
- You may be able to access external websites by clicking on hyperlinks we have provided within our website. We have not reviewed these sites and have no control over the content of such sites. Connecting to linked sites and/or downloading any information from linked sites is done entirely at your own risk. We make no representation or warranty that downloads from linked sites will meet any prescribed specification, nor do we make any representation or warranty that such linked sites will not contain viruses, Trojan horses, worms or otherwise impact upon your computer, nor do we warrant that any goods available via third party sites are fit for purpose or of merchantable quality or that services available via third party sites will be provided in a proper and professional manner.
- Some hyperlinks on our website may lead to other websites that are not owned or controlled by us. Those other websites may not be subject to the privacy standards of Apex Carpet Cleaning and we are not responsible for their privacy practices or the content of such other websites. You should contact those websites directly to ascertain their privacy standards, policies and procedures.
Intellectual Property
- All content and data included on our website, including but not limited to graphics, text, logos, button icons, and software, is our property, or our contributors and is protected by copyright laws. No content may be reproduced or used without express written permission from us and any other copyright holder.
- Trademarks not owned by us that appear on our website are the property of their respective owners, who may or may not be affiliated with or connected to us.
- Most of the images on this website are courtesy of the image bank Shutterstock and are copyright.
Information collected from this website
When you visit the website of Apex Carpet Cleaning, we may collect the following information from you: domain name, your name, information you volunteer such as survey information, testimonials and email addresses. We may also collect statistical data, such as the date and times of visits as well as the number and pages viewed by each visitor, which is utilised to evaluate the performance and usefulness of our website.
Apex Carpet Cleaning takes all reasonable security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure. We do not, however, accept any responsibility for the unauthorised access of personal information held by Apex Carpet Cleaning.
Collection, maintenance and disclosure of personal information
Apex Carpet Cleaning will collect and hold your personal information for the purpose of:
- assisting us to provide you with the relevant product and/or service;
- letting you know about other products and/or services which might interest you; or
- assisting us generally in managing your transactions with us.
The personal information we request is optional, but we may not be able to fulfil your request or provide you with our products and services without it. Where reasonably practical, we will collect your personal information only directly from you. For example, if you call the Apex Carpet Cleaning number 0412926441 we will ask you to provide us with your name, address and contact details in order for us to fulfil your request.
Protecting your personal information
Apex Carpet Cleaning takes all reasonable steps to protect your personal information from misuse and loss and unauthorised access and disclosure. These steps include confidentiality obligations imposed on our employees and use of security measures for system access.
Emails
While we take care that the personal information you give us on our websites is protected, the Internet is not a secure environment. If you send us information, including your email address, it is sent at your own risk. Our website does capture email addresses when you are submitting an online enquiry or service request. By providing your email address to us you must be aware that it may be used by Apex Carpet Cleaning to send you information relating to our services. If in the future you do not wish to receive emails from us, please contact us via this form to have your details removed from our data base.
Complaints
You can lodge a complaint with us about any breach of this Privacy Policy or our privacy obligation to you. You may also contact us via this form, if you have any concerns or issues you would like to discuss in the way in which we use your personal information.
Miscellaneous provisions
- Notices may be given to you at your last known address or email address. Notices to us can be sent via this form.
- This Agreement will be governed by and construed according to the law of New South Wales and the parties consent to the exclusive jurisdiction of the State of New South Wales in respect of any litigation that might arise in relation to our website or services we provide.
- lf any provision of this agreement is found to be unlawful, void, or unenforceable, it will not affect the validity and enforceability of any other provision.
- These Terms contain the entire agreement between us regarding all the subjects covered by these Terms.
Changes to this Statement
We provide our services to you subject to the above Terms, which may be updated occasionally, at our sole discretion, with or without notice to you. The most current version of these Terms will always be on this page of the website and will supersede all previous versions. There will always be a link to the most current Terms on the “Privacy Policy” page. By continuing to use, visit, or browse our website, you agree to be bound by the current version of these Terms.
How to Contact Us
We welcome any queries or concerns about these terms and invite you to contact Apex Carpet Cleaning Administration Office on
0412 926 441 or email via this form.
Thank you for spending time with Apex Carpet Cleaning, your carpet and upholstery cleaning specialists.
Updated Aug 2012.